Privacy Policy

Last updated: April 14, 2026

At DubLab ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the DubLab platform and services (collectively, the "Service"). By using our Service, you agree to the practices described in this policy.

1. Information We Collect

Personal Information

When you create an account, we collect your name, email address, and authentication credentials. If you sign up via a third-party provider (Google, GitHub, or Discord), we receive your name and email from that provider.

Payment Information

Payment details (credit card numbers, billing address) are processed directly by Stripe and are never stored on our servers. We retain only a Stripe customer ID and subscription status.

Content Data

When you use our dubbing service, we process the video and audio files you upload. This includes temporary storage of extracted audio, transcriptions, translations, and synthesized voice data needed to produce your dubbed content.

Usage Data

We automatically collect usage information such as pages visited, features used, processing history, IP address, browser type, device information, and referring URLs. This data helps us improve the Service.

Cookies & Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage patterns. See Section 7 for our full Cookie Policy.

2. How We Use Your Information

  • Provide, maintain, and improve the DubLab dubbing service
  • Process your video and audio files for dubbing and translation
  • Process payments and manage your subscription
  • Send transactional emails (account verification, password resets, processing notifications)
  • Send marketing communications (only with your consent; you can unsubscribe at any time)
  • Analyze usage patterns to improve performance and user experience
  • Detect and prevent fraud, abuse, and security threats
  • Comply with legal obligations

3. Data Storage & Security

Your uploaded files and processed content are stored on Amazon Web Services (AWS) S3 with server-side encryption (AES-256). All data in transit is protected by TLS 1.2 or higher.

We implement industry-standard security measures including access controls, audit logging, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Database records are stored in PostgreSQL with encrypted connections and role-based access controls.

4. Third-Party Services

We use the following third-party services that may process your data:

  • Stripe — Payment processing and subscription management
  • Amazon Web Services — File storage (S3) and infrastructure
  • Google Analytics — Website usage analytics and traffic analysis
  • Authentication Providers — Google, GitHub, and Discord for social login

Each third-party service operates under its own privacy policy. We encourage you to review their policies.

5. Data Retention

Account data is retained for as long as your account is active. If you delete your account, we will remove your personal information within 30 days.

Uploaded content is retained based on your plan. Processing intermediaries (temporary audio extractions, transcripts) are automatically deleted after processing is complete.

Usage logs are retained for up to 12 months for analytics and security purposes, then anonymized or deleted.

Payment records are retained as required by tax and financial regulations (typically 7 years).

6. Your Rights

Depending on your location, you may have the following rights:

  • Access — Request a copy of the personal data we hold about you
  • Rectification — Request correction of inaccurate personal data
  • Deletion — Request deletion of your personal data and account
  • Portability — Request your data in a structured, machine-readable format
  • Restriction — Request that we limit processing of your data
  • Objection — Object to processing based on legitimate interests
  • Withdraw Consent — Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at privacy@dublab.app. We will respond within 30 days.

7. Cookie Policy

We use the following categories of cookies:

  • Essential Cookies — Required for authentication, session management, and core functionality. Cannot be disabled.
  • Analytics Cookies — Used via Google Analytics to understand usage patterns and improve the Service. Can be disabled.
  • Preference Cookies — Store your language, theme, and display preferences for a better experience.

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from using the Service.

8. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data under the following legal bases:

  • Contract Performance — Processing necessary to provide the dubbing service you requested
  • Legitimate Interest — Analytics, security, and service improvement
  • Consent — Marketing communications and non-essential cookies
  • Legal Obligation — Tax and financial record-keeping

We do not transfer personal data outside the EEA without appropriate safeguards (Standard Contractual Clauses or adequacy decisions).

9. Children's Privacy

DubLab is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will delete it promptly. If you believe a child has provided us with personal data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we will send an email notification to registered users. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: