Docstroubleshootingcommon errors

Common Errors

Upload Failed

Possible causes:

  • File exceeds 1GB size limit
  • Unsupported file format
  • Network connection interrupted

Solution: Check file size and format, then retry. Use a stable internet connection.

Processing Failed

Possible causes:

  • Video has no detectable speech
  • Audio quality too low for transcription
  • Unsupported language pair

Solution: Ensure your video contains clear speech. Try a different quality mode. Check that your language pair is supported.

No Audio in Dubbed Video

Possible causes:

  • Original video has no audio track
  • Audio extraction failed

Solution: Verify your source video plays with audio locally before uploading.

Video Takes Too Long to Process

Processing time depends on:

  • Video duration (longer videos take more time)
  • Quality mode (Studio takes longer than Standard)
  • Server load (peak times may have delays)

Typical processing times:

  • 1-minute video: 2-5 minutes
  • 5-minute video: 10-20 minutes
  • 30-minute video: 30-60 minutes

Not Enough Credits

Your account needs sufficient credits for the dubbing cost:

  • Standard quality: 1x video duration
  • Studio quality: 2x video duration

Purchase more credits or upgrade your plan.

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